General FAQs
🛒 Ordering & Products
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, but if you contact us within 2 hour of placing your order, we’ll do our best to accommodate changes or cancellations.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also log into your account to view the status.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free shipping on orders over $100.
Q: What shipping carriers do you use?
A: We typically ship via USPS, UPS, or FedEx depending on your location and chosen delivery speed.
Q: How long will delivery take?
A: Standard shipping usually takes 3–7 business days.
Q: Do you ship internationally?
A: Currently, we only ship within the U.S..
💳 Payments & Pricing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Shop Pay.
Q: Is my payment information secure?
A: Absolutely. We use encrypted SSL security to ensure your payment details are safe.
Q: Do you charge sales tax?
A: Yes, applicable sales tax will be calculated at checkout based on your shipping address.
🔁 Returns & Refunds
Q: What is your return policy?
A: We offer a 24-hour return policy for unused items in their original packaging.
Q: How do I start a return?
A: Visit our Returns page and enter your order number to begin the process.
Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive your returned item.
🛠️ Account & Support
Q: Do I need to create an account to order?
A: Yes, signing up is required before placing an order. Creating an account allows you to securely track your orders, manage your details, and enjoy a faster checkout experience for future purchases.
Q: How can I contact customer service?
A: You can reach us via our Contact Us page, email us at contact@mahaabaya.com.
Q: What if I receive a damaged or incorrect item?
A: Please contact us within 7 days of delivery with a photo of the issue, and we’ll resolve it right away.